Last updated: 4 November 2026
Who we are
IB Consulting is the public-facing brand of IB Coaching (Pty) Ltd, which is responsible for the personal information covered by this policy.
Our address is The Workshop 17, V&A Waterfront, Cape Town, 8000, South Africa. For privacy enquiries or requests, email info@integralbelief.com.
Information we collect and why
Our enquiry form asks for your name, email address and organisation. These fields are required to submit the form. Your job title and message are optional. We also receive information you provide in later correspondence.
We use this information to understand your enquiry, respond, arrange conversations and manage any resulting business relationship. This supports our legitimate interest in responding to enquiries and, where relevant, taking steps towards providing services at your request. We may also process information to meet legal obligations. Where consent is needed, we will ask for it. Sending an enquiry does not subscribe you to marketing.
Making an enquiry is voluntary. Without the required information, you cannot submit the form, but you can email us directly. Please avoid sending sensitive personal information or unnecessary information about other people.
How enquiries are handled
Formspree processes the form on our behalf and sends notifications to info@integralbelief.com, which we access through Gmail. Enquiries may therefore be held in both services.
Direct access to our Gmail and Formspree enquiry accounts is limited to Ian Kennedy. Relevant details may be shared with an independent consulting or coaching associate when necessary for a proposed engagement, with suitable confidentiality arrangements. Associates do not automatically receive every enquiry. Our service providers also process information to deliver their services, and disclosure may be required by law.
How long information is kept
General enquiry records in Gmail will be retained for up to 12 months after the last substantive interaction, unless an ongoing client relationship or another lawful reason justifies longer retention. Client-engagement records may be subject to separate retention requirements.
Formspree's free plan currently provides 30 days of submission history. This is separate from the retention of enquiry emails in Gmail and does not mean Formspree holds every submission for 12 months. The history limit does not establish when all provider backups or technical records are deleted.
We will review retained enquiries quarterly and delete information no longer required. Reviews will cover records available in Formspree, Gmail and any known copies, including relevant records shared with associates. Deleting an email does not delete a separate Formspree record. Provider backup arrangements may affect when all copies cease to exist.
Website services and international processing
The website loads fonts from Google Fonts. Requests for fonts disclose technical information, including your IP address, to Google. Formspree may collect technical information such as IP addresses, browser details and submission times to operate and protect its service. Website infrastructure providers may also process technical information needed to deliver and protect the website.
Formspree processes information in the United States and other countries where it operates. Google services, including Gmail and Google Fonts, may also involve processing outside South Africa, where privacy laws may differ.
See Formspree's privacy policy and Google's privacy policy for more about their handling of information.
Protecting your information
We will use reasonable measures appropriate to the information, including restricting access, protecting accounts and devices, and applying confidentiality arrangements. No online service or method of transmission can be guaranteed completely secure.
Your rights
Subject to applicable law, including South Africa's Protection of Personal Information Act, 2013 (POPIA), you may ask whether we hold your information, request access or correction, request deletion where retention is no longer justified, or object to processing where permitted. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
Email info@integralbelief.com with your request or concern. We may need to verify your identity. We will explain any applicable limitations or reasons information must be retained.
You may also complain to South Africa's Information Regulator at POPIAComplaints@inforegulator.org.za. Current complaint procedures are available at inforegulator.org.za/contact-us.
Updates
We may update this policy when our practices or legal requirements change. The latest revision date will appear above.